We provide prompt answers to your questions
Our customers are our first priority. We’ll provide answers to your questions and support when you need it from our professional and friendly technicians. We understand how important your business functionality is to you and will deliver solutions should a problem arise.
With a continued customer satisfaction rating of 99%, our support team prides themselves on quick turnaround times and helping you keep every project on schedule.
Frequently Asked Questions
How frequently is my data backed up?
Backups are done nightly with a retention period of 15 days. Critical data on our Application Cloud, Business Cloud and Complete Cloud plans are backed up nightly, offsite using iDrive Backups.
Can I scan documents to my cloud applications or hosted desktop?
Yes, we support most TWAIN compliant scanners for all of our plans.
What devices can I use to access my cloud applications or hosted desktop?
Supported devices: Windows 10, 8, and 7, MAC OSX, iPads, iPhones, and most Android devices.
Unsupported devices: Linux, Chrome Book.
How can I access my cloud applications or hosted desktop using a web browser
Open your browser of choice. Currently we support Internet Explorer, Safari, Firefox, and Google Chrome. Browse to https://vyoncloud.com and click on System Login in the upper right corner of the window. Enter your username and password, and click on your application. NOTE: Apple users will need to download Microsoft Remote Desktop from the AppStore first.
How much does additional disk storage cost?
If you have reached the max storage capacity of your cloud plan, additional storage can be purchased for $0.50 per GB.
Does VyonCloud require any contracts?
No, we do not require any contracts nor do we have early termination fees.
How much are additional add-ons such as Bill.com?
We do not consider applications as add-ons. However, most add-ons require a separate subscription from the provider.
How many QuickBooks company files can I have with my Application Cloud?
VyonCloud does not restrict the numbers of QuickBooks company files that can be stored on the Application Cloud.
Is my data secure?
Yes, all connections to our customer’s system are fully encrypted using https (port 443), we do not use ports that can be configured in an unencrypted manner such as port 3389. Furthermore, we use Cisco Adaptive Security Appliances with Intrusion Prevention System (IPS) and advanced anti-virus software to ensure further data protection.
Can I print documents from my cloud applications or hosted desktop?
Yes, most printers are supported.
What is the best/quickest way to get support?
Support is available 24/7/365 via a chat session, email (email@example.com), or telephone at (602) 247-7008.
Can I have different versions of the same applications such as QuickBooks 2014 and QuickBooks 2015?
Yes, Application Cloud allows for three applications (Example: QuickBooks 2014, 2015 and Lacerate) each additional application is $10 per month. Business Cloud allows for five installed applications and additional applications are $10 per month.
Can I copy files from my cloud desktop to my local desktop?
Yes, you can use copy and paste to move files from the local PC to the cloud server or vice versa. Please note that this feature can be disabled, if preferred, due to security concerns.
Is the migration and setup complicated?
Our support staff will take care of the entire process. The best part is, we do it for FREE. From installing all of your applications, to building secure VPN tunnels to your office if required, we manage the entire process for you.
How many devices can a user connect from?
Our license model is based on users not devices, a single user can connect from an unlimited number of devices. However, a single user can only be connected to one device at a time.
How long does it take to get setup?
Basic QuickBooks, Lacerate, or Drake Tax, usually takes 3 to 4 hours depending on the amount of data and complexity of the setup. An entire infrastructure can be set up in days, not months.